Thank you for choosing Hazel Haven! We want your shopping experience to be smooth and transparent, so here’s everything you need to know about purchasing and receiving your order.

Once you enter your shipping address, your available delivery options will be displayed before final checkout.

Customs fees for orders outside Canada are the responsibility of the customer, though they are very rare.

 

Most orders are shipped via Canada Post letter-mail without tracking.
Tracked shipping is only available if requested at checkout.
Free shipping on orders over $59.99 is applied automatically, but this does not include tracking unless you specifically request it.

 

• Economical option, most commonly used

• Delivery times may be unpredictable; no shipment tracking available

• Canada: $5.50, or FREE on orders of $59.99 or more

• United States: TBD

• Other destinations: $12 (displayed at checkout)

 

2. Tracked Shipping via Canada Post (Optional)

• Includes a tracking number for your order if requested

• Delivery is usually 2–5 business days within Canada

• Prices at checkout:

  • Quebec: $14

  • Other parts of Canada: $16

• International tracked shipping: please contact us for details

 

3. Local Pickup – Ontario

• Message us to arrange free local pickup

 

Special Cases

On rare occasions, shipping costs may be unreasonably high (e.g., $35 shipping for a $40 order).
In such cases, we will contact you within 2 business days to offer alternatives. If no suitable option is available, we reserve the right to cancel the order.

 

Support Local

Hazel Haven jewelry is available at over 1,000 points of sale! Consider supporting local businesses by purchasing near you. [Find a point of sale]

Payment Options

We accept:

• Visa

• MasterCard

 

Thank you for supporting Hazel Haven. If you have any questions about your order, shipping, or pickup options, please don’t hesitate to contact us — we’re happy to help!

Warm regards,
The Hazel Haven Team